We can and have shipped to other countries. The issue we discover is that the costs are exorbitant and often exceed the initial cost of the furniture many times over. In some instances, we need to provide a fumigation certificate that insures there are no insects in the wood at additional cost. In the case Read More …
Category: Shipping
Q: How Do You Determine Shipping Costs?
Shipping costs are determined based on the size of the shipment and the distance shipped. We ship our smaller items through Fedex or UPS. We ship our larger items through an LTL Freight carrier. If you have connections to a shipper you would like to use, let us know and we’ll try to accommodate you.
Q: Will the person who delivers my furniture know what is in the package or where it came from?
No! There is nothing about the packaging that will reveal who it comes from or what it contains. The FedEx or UPS paperwork will show the shipment coming from Canduit Incorporated. The freight shipping labels do not mention Covert Furniture. If you still have concerns, please let us know and we will do all we Read More …
Q: What if my furniture is damaged during shipment?
We take care of it! We insure all pieces and will replace or do whatever we need to do to ensure you get what you ordered. If the packaging appears to be punctured or damaged from the outside , we request that you notify the shipper immediately and us as soon as possible. Also, to Read More …
Q: How Do You Package the Furniture?
The largest pieces are wrapped and strapped to a wooden pallet. The smaller pieces come in cardboard boxes via FedEx or UPS. There are no outwards signs or marks on the packaging indicating what is in the package or where it came from.
Q: How do you ship my furniture?
We ship smaller items through FedEx or UPS and larger items via LTL commercial carriers. When we order the shipping, you will receive notification via the email address you provide us. You can then track your shipment’s progress through the shipper’s websites, entering the tracking number indicated in your email. FedEx and UPS will leave Read More …
Q: How long will it take to receive my furniture?
Probably not as quickly as you want, but as fast as we can finish it. We attempt to deliver every custom made piece in 10 weeks or less. Most of the time we succeed, but sometimes we get overwhelmed and it could take longer. We are striving to reduce our wait times and hope to Read More …